Shipping & Returns
Where do you ship?
We ship throughout the Domestic U.S. Please contact our team for any international orders.
How long do orders take to ship?
Orders are usually shipped within 3-5 weeks. Each rug is custom-made for each order. As a result, increased order volume can result in shipping delays. Please contact our team if you have experienced a delayed order.
Transit time is additional. For a fixed installation date, contact the workroom before placing your order.
What is your return policy?
Standard sizes may be returned within 7 days of receipt. Custom sizes are not returnable except for damage.
Are there any fees for returns?
Customers are responsible for any shipping fees associated with returning their rug and any necessary packaging.
What is the return policy for damaged items?
Whitaker will accept returns for damaged items if a request is made within 7 days of receiving the product. Whitaker will replace the order or refund the purchase and pay for any return shipping charges.
Contact us immediately to report a damaged rug.
Include the order number, a description of the damage and photographs so the team can review the issue and coordinate next steps.
How much is sample shipping?
Up to five rug swatches are free for approved trade customers, with $10 shipping. The complete sample package includes one swatch of every rug, binding samples and a brochure. Its shipping charge is also a flat $10.
Contact order support
Email help@whitakerrug.com or call 843-414-5562. For the complete policy, read the refund policy.
Whitaker sells strictly to approved designers and retailers for resale. Direct purchases for personal use are not permitted.
Request a Return
Start your return below and we'll follow up by email.