We ship throughout the Domestic U.S. Please contact our team for any international orders.

Orders are usually shipped within 3-5 weeks. Each rug is custom-made for each order. As a result, increased order volume can result in shipping delays. Please contact our team if you have experienced a delayed order.

For standard sizes, Whitaker accepts returns on purchases for 7 days after your order is received. Whitaker does not accept returns for custom orders unless the product is damaged.

Customers are responsible for any shipping fees associated with returning their rug and any necessary packaging.

Whitaker will accept returns for damaged items if a request is made within 7 days of receiving the product. Whitaker will replace the order or refund the purchase and pay for any return shipping charges.