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Whitaker Rugs values our customers and respects your privacy. This privacy policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. By providing your personal information to Whitaker Rugs, using our Website (as defined below), or while in our stores (“stores”), you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.

If our information practices change, we will post an updated version of the Policy on the Whitaker Rugs Website (“Website”). You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, “How do I contact you?”

This Policy Was Last Updated December, 2023.

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our Website, place an order online, by phone, or in one of our Stores, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We may also receive such information if you access our Website with your log-in credentials from a social networking site such as Facebook, Twitter, etc. (and in such cases, in accordance with the terms of use and privacy policy of such social networking site). We also maintain a record of your product interests and the purchases you make online, in our Stores or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

In addition, if you use different devices (such as your home computer, laptop, mobile device, personal digital assistant and/or smartphone) to access our Website, we may be able to associate you with each of your devices. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we may be able to associate your current device with your account information.

We may use your personal information in the following ways:

• To process and fulfill your order, including sending you emails to confirm your order status and shipment;
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you direct us not to contact you with promotional communications;
• To administer and fulfill our contests and other promotions;
• To help us learn more about your shopping preferences;
• To help us address problems with and improve our site design, products and services;
• To enhance your shopping experience through our Website, or stores;
• To analyze trends, usage, activities and statistics;
• Link or combine with information we get from others to help understand your needs and provide you with better service;
• To protect the security or integrity of our Website and our business; and/or
• To contact you if necessary.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

We may share your personal information in the following ways:

We may share your information with third parties including our agents, service providers, and consultants as needed for them to provide business-related services to us. Such third parties may manage our customer information and perform services on our behalf, such as website hosting, payment processing, order fulfillment, fraud monitoring, identity verification, processing credit card payments, email or mail delivery and administration, promotion fulfillment, surveys or data analysis, etc. We ask third parties with whom we share your information to confirm that their privacy practices are consistent with ours and applicable law and we provide them with only the information they need in order to perform their services for us.

We may share your information or combine your information with publicly available information when we team up with other promotional partners to jointly offer or provide products, services, contests, or promotions to our customers, or otherwise to enhance and personalize your shopping experience.

We may work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our Website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our site and your interaction with our advertising and other communications, may use this information to determine which ads you see on third-party websites and applications, and may also be used to track your activity across multiple devices. 

Your personal information may be disclosed in connection with your social sharing activity, such as if you log into your customer account from your social media account. By connecting your customer account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy.

We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect your rights, the rights of Whitaker Rugs and others.

In the event of a sale or merger of Whitaker Rugs, our customers’ personal information and other information we have collected as described in this Policy may be among the transferred business assets.

Whitaker Rugs wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, those instructions are set forth below. All email we send to you includes an “unsubscribe” link at the bottom of each email. If you no longer wish to receive emails from Whitaker Rugs, please click the unsubscribe link included in the footer of all our emails; this will take you to an online form where you will be given a menu of choices regarding our communications and for opting out of receiving further communications, including emails, from us. If you have any problems with this please email us at help@whitakerrug.com and provide your full name and address and we will make sure you are removed for any further communication. If you change your mind email us with your request to be added back to our marketing list.

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. We permit California residents to opt out of having their information shared with third parties for direct marketing purposes. Please contact us as set forth above in order to:

Please contact us as set forth above in order to:

• Opt out;
• See what data we have collected about you, if any;
• Change or correct any data we have about you;
• Request that we delete data we have about you; or
• Relate any concerns you may have about our use of your data.

Do Not Track is a privacy preference that users can set in their web browsers. Note that many web browsers support Do Not Track technology. If you enable Do Not Track, the browser may send a message to websites requesting them not to track the user. If you do so, we will not use information about your web viewing activities to tailor your online experience on our Website. For information about Do Not Track, please visit: www.allaboutdnt.org.

Whitaker Rugs is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to help@whitakerrug.com

For your convenience and information, our Website and emails may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our Website.

We may use third-party advertising companies to place Whitaker Rugs ads on third party sites that link back to our Website. Please note that these companies may use information about your visit to our Website in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements on third party sites that link to our Website, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit https://networkadvertising.org/optout_nonppii.asp.

We use “cookies,” which are small data files that are stored on your computer’s hard drive when you visit a website or app. Cookies enable you to shop on our Website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain Website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our Website, track your orders, and monitor and maintain information about your use of our Website. Cookies may also be used to collect transaction information needed by a script or loyalty program to which you have authorized us to provide your personal information. (See the section above entitled, “Does Whitaker Rugs share my information?”)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you set your browser not to accept cookies, you will need to call Whitaker Rugs at 843-571-5142 in order to place your online order instead through one of our stores.

Google Remarketing

We use 3rd party vendor re-marketing tracking cookies, including the Google Ads tracking cookie. This means we may show our ads to you across the internet, specifically on the Google Search & Display Network. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

We use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on our Website and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our marketing programs. We work with service providers that help us track, collect, and analyze this information.

Pixel tags may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take on our Website. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Website and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

Facebook Pixel

A Facebook Pixel is a tiny piece of java script code that we have incorporated into each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook. We use pixels to record information about the way visitors use our website. For this reason, each of our web pages contains a remarketing pixel. This pixel records information about the user’s browser sessions, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed. Every Facebook user has a unique, device-independent Facebook ID that allows us to address and recognize users across a range of devices using the Facebook social network, so that we can address our visitors for commercial purposes using Facebook Ads.

We take abundant, best practice precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information, depending on your browser, you will see either a closed lock (Microsoft Internet Explorer, Chrome, Safari, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the browser window. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online, please feel free to place your order by calling or visiting one of our Stores. You can find all that contact information on our locations page on our Website. 

You may update, correct or delete your online account information at any time by logging into your account and navigating to the “My Account” page or by contacting us. You can also contact us if you wish to deactivate your online account or to request that we delete your personal information, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

For questions about our Privacy Policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Whitaker Rugs by email, or postal mail:

Whitaker Rugs
1290 Sam Rittenberg Blvd.
Charleston, SC 29407
help@whitakerrug.com